How to obtain your tax refund?

Who qualifies for a TAX FREE shopping refund in Mexico?

International travelers who enter and exit Mexico by way of commercial airline, private airplane (and whom can provide a copy of the flight manifest) and those that depart by way of cruise ship qualify.

Exiting the country by way of land is does not qualify.

2. How do I qualify for a TAX FREE shopping refund?

You qualify for a TAX FREE shopping refund when you shop at any of our 10,000 plus affiliated stores. To receive your TAX FREE shopping refund you must supply us with duplicates of your passport, boarding pass and cruise ship identification number (if applicable), along with your shopping receipts and credit card vouchers at one of our conveniently located offices found within airports, cruise ship terminals and shopping malls.

3. How much of a TAX FREE shopping refund do I receive?

TAX FREE offers international travelers an 8.9% refund of the total amount spent while shopping in Mexico. That refund will be applied directly to your qualifying credit or debit card.

4. Where can I get my TAX FREE shopping refund?

You can visit one of our offices located in the shopping malls airports and cruise ship terminals of Cancun, Cozumel, Riviera Maya, Mexico City, Puerto Vallarta, Guadalajara, and Los Cabos.

5. How would I know which stores are TAX FREE affiliates?

If you do not see the TAX FREE logo posted on or about the store, please just ask one of the store clerks, or check our website at www.taxfree.com.mx

6. Where can I get information on the status of my TAX FREE shopping refund?

Kindly visit our website at www.taxfree.com.mx , select “TRACK YOUR REFUND” and provide the information requested, or email your request and information directly to info@taxfree.com.mx .

7. Can I receive my TAX FREE shopping refund for items purchased at non-affiliated TAX FREE stores?

Sorry. By law, only goods and merchandise purchased at TAX FREE affiliated stores are eligible for a refund .

8. How long does it take to complete the application for my TAX FREE shopping refund?

Your application can be completed in just minutes.  Visit one of our conveniently located offices found within airports, cruise ship terminals and shopping malls of Cancun, Cozumel, Riviera Maya, Mexico City, Puerto Vallarta, Guadalajara, and Los Cabos.

9. How long will I have to wait for my TAX FREE shopping refund?

Approximately 45 days after you have submitted your receipts at one of our locations, your TAX FREE shopping refund will be applied to your Visa, MasterCard or American Express credit cards or debit cards displaying the Visa or MasterCard logos.

10. What are the rules regarding minimum and maximum spending limits in order to qualify for my TAX FREE shopping refund?

When paying in cash, there is no minimum, but your purchases are limited to a maximum of $3,000 Mexican Pesos per person.

 

When paying with your Visa or MasterCard, there is a minimum threshold of $1,200 Mexican Pesos, but there are no maximum limitations.

 

You are also allowed to combine your purchases, from the same retailer, over the duration of your visit to Mexico.

11. What forms of payment on my purchases qualify for a TAX FREE shopping refund?

Visa, MasterCard and American Express credit cards, debit cards displaying the Visa or MasterCard logos and, of course, cash.

12. What purchases do not qualify for a TAX FREE refund?

Non-taxable goods and services are exempt from a tax refund by law. (e.g. food, medicine, accommodations, and restaurant expenses)

13. Is a TAX FREE shopping refund available on purchases which are made on the internet, through affiliated Mexican retailers, then shipped out of Mexico by way commercial shipping company or courier (e.g. DHL, FedEx, UPS)?

Sorry. By law, in order for merchandise or goods to be eligible for a TAX FREE shopping refund they must be purchased, in-person, at a TAX FREE affiliated retailer and depart Mexico as part of your luggage.

14. I lost my credit card receipt. Is it still possible to receive a TAX FREE refund?

Yes, but your TAX FREE shopping refund would be limited to purchases up to $3,000 Mexican Pesos.  In other words, your TAX FREE shopping refund will be treated as though it were a “CASH” purchase.

15. Can I receive my TAX FREE shopping refund by wire transfer?

Presently, we can only apply your TAX FREE shopping refund to your Visa, MasterCard or American Express credit cards or debit cards displaying the Visa or MasterCard logos.